Regional Information - East and North Central

Field Officer - Nick Glynn

	October 2008
	It's been a busy few weeks since the last update.  I have almost completed the Prevent visits to Derbyshire, South Yorkshire, Cambridgeshire and Suffolk and am grateful to those who have arranged the visits and have provided some really insightful presentations and information.  I assisted with the Citizen Focus symposium at Bramshill where we worked on developing the hallmarks of Citizen Focus and I am looking forward to the outcome of this soon as I know that this guidance will be welcomed by many of you.    I am now the proud owner of a new NPIA laptop having transferred to the NPIA IT system, so my email address has changed to nick.glynn@npia.pnn.police.uk.  My phone number is still 07702 526 276.    Derbyshire hosted the Regional meeting and all present, including the Programme's new Director Steve Mortimore, benefitted from some excellent presentations.  Adele Hook and Melissa Beck spoke on their role as Neighbourhood Policing Communications officers, outlining some of the methods used which has resulted in the Force seeing a noticeable increase in positive media coverage for the Force.   Chris Buckland and John Coxhead presented on Safer Schools Partnership work at schools in Ilkeston and Derby aimed at developing cohesion with year 6 and 7 students.    Have you ever been to a 'pity party'?  Leicestershire have been providing supervisors with Customer Excellence training.  The course, delivered by Inspire International's Gavin Drake, combines a positive thinking approach with customer service excellence and provides attendees with an opportunity to examine how they can put the sound theory into practice.  Having viewed the course myself I can see why the course feedback received has been excellent.  If you want to find out more about pity parties, ask a Leicestershire LPU Commander!  To find out more about Inspire International, have a look at their website www.inspireinternational.co.uk.

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